Client Satisfaction Survey
Fiscal Year 2023 - 2024 (October 1, 2023 - September 30, 2024)

SATISFACTION

The client's perception of the overall Satisfaction as measured on the Client Satisfaction Survey. 
(Semiannual, Target 90%)

Quality

The percentage of clients responding to the Client Satisfaction Survey who report receiving quality treatment. 
(Semiannual, Target 90%)

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